Management & Leadership Training
James knows how to spark change in your employees, supervisors, managers, and directors and equip them to overcome their obstacles and make the impossible, possible. As an experienced speaker and trainer, James can also customize a program to impact your audience’s needs and produce your desired results. For more information about the programs below please click here to contact us.
The Magnificent Manager: How to Lead & Inspire Employee Performance
Attendees will learn how to:
• Apply the 4 Leadership Styles to Inspire & Motivate Employees
• Recognize Personality Styles for Successful Communication
• Implement the 4 Qualities of High Performing Teams
• Effectively Coach & Counsel Can’t Do & Won’t Do Employees
• Delegate to Develop & Empower Employees
• Strengthen Employee Morale & Maintain Employee Interest
Leaderfied: What Today’s Managers Must Do to Bring the Best Out of People
Attendees will learn how to:
• Grow Teams through the 4 Stages of Team Development
• Develop the 5 Essential Qualities & Skills of Effective Leaders
• Implement the 4 Qualities of Top Performing Teams
• Apply the 5 Strategies for Motivating Different Types of Employees
• Channel Negative Thinking toward Solution Thinking
From I to We: How Average Teams Become Top Performing
Attendees will learn how to:
• Develop & Apply the Four Qualities of High Performing Teams
• Persevere Through “The Four Seasons of Team-building”
• Effectively Manage & Communicate Team Conflicts
• Assertively Adapt to Different Team Member Personalities
How Professionals Say It: Communicating in the Workplace without Making Enemies
Attendees will learn how to:
• Recognize & Manage The 3 Problem Communicators
• Identify the 4 Styles of Listening & Become an Active Listener
• Address Conflict, Poor Performance & Deliver Criticism that Produces Positive Results
• Develop Assertive Communication Styles with Various Personalities
• Communicate in a Diverse Workplace Across Generations, Ethnicity, Age & Gender
Managing Problem Personalities & People in the Workplace
Attendees will learn how to:
• Respond rather than React & Keep Their Emotions Under Control in Any Situation
• Apply the 4 Steps When Communicating with any Difficult Person
• Defuse Conflict, Aggressive People & Know Exactly What to Say in Specific Situations
• Assertively Address the 5 Problem Personalities
From Wonderful to Wow! Creative Ways for Delivering Exceptional Customer Service
Attendees will learn how to:
• Creatively Deliver the Two Things Every Customer Wants
• Seamlessly Satisfy Internal & External Customers with a Positive Attitude
• Apply the “Ten Commandments of Customer Care”
• Apply the 3 Ways to Defuse & Handle Difficult Customers
From Regular to Remarkable: How to Master Your Market & Skyrocket Sales in Any Economy
Attendees will learn how to:
• Apply “Magnified Marketing” to Double Sales in 12 months
• Quickly & Effectively Penetrate Adjacent Markets
• Master Social Media Marketing & Blow Up Branding
• Recession Proof Their Products
• Apply the “Michael Jordan Business Growth Strategy”
• Create a Six Figure Marketing Campaign on a Shoestring Budget
